If you didn’t read my post, Sometimes New is Better, click here to read.
Last Friday, we changed telephone companies. This also meant our TV and Internet service switched. We ended up going back to the TV and Internet provider we had before. (Did you notice that I didn’t say anything about the telephone service in that last sentence?)
When we first bought this house that is now our home, satellite didn’t exist in our area. We thought it was rather strange because just across the highway from us (10 miles away), satellite service was in full swing. But that’s just the way it was, so we went with the cable service we could definitely get. The cable service we used didn’t provide telephone service so we had to go with the phone company servicing our county. I wanted Southern Bell but I guess we were a tad too far north for that.
We got friendly with our neighbors during those first years in the house – this is a good thing still. A few years later, we found out through the couple who lived next door to us that satellite had finally come into being on our side of the highway. Our phone company had gotten a contract with Dish to our delight. Of course, we changed, getting rid of the cable so that we could do the bundle thing.
Everything was fine for a while. The service was good and we had more channels on TV. Be that as it may, soon the service got shoddy. We took a peek at Direct TV and made sure to tell our phone company about what we were doing. They didn’t want to lose us as customers so they offered some discounts, which was what we were hoping they’d do because we really had no intention of going with that satellite company.
Again, things were fine for a while. But… you guessed it… the price went up again the next month and the service got atrocious again. Further more, the contrast between the service and the cost kept on getting wider. Hubby started going down the pages of the Yellow pages trying to find a phone company that wouldn’t try to swindle us every time we turned around. I guess he didn’t notice Charter Communications in the short list because it wasn’t until he had called several places that he finally looked over the list again and saw it.
Need to a little backtracking here…
The phone companies Hubby called first seemed to be just as bad as the one we had. Either they were charging the same for the same quality and number of services or the representative who answered Hubby’s call didn’t have answers to our questions. Bad PR is a sure sign of inferiority. No matter how you look at it, these companies were substandard in one way or another.
When Hubby called Charter, he didn’t even wait an entire minute before a representative was on the line. Instead of trying to con us into a more expensive package, he told Hubby what the standard package was and then asked what else we would want. We ended up with the package right above the standard one that didn’t cost any more.
The cost is still going to be a little high, but it won’t be as high as it was with the other company and we are getting more than we thought we could. Now, for some people, what we got wouldn’t be enough. Some people are really into all the bells and whistles. If they can afford it, “more power to them” is all I can say.
Sometimes old is better – especially when you’ve tried out the new and have found it to be so inadequate.